Every family entertainment center owner knows that handling the weekend crowd means giving instructions at the laser tag arena, setting up for a 20-person party, and monitoring the go-kart track—simultaneously.
Even the best staff coordination cannot prevent disruptions and mishaps from derailing your operations. However, with the right planning and protocols, you can prevent a snowball from becoming an avalanche. Here are a few tips on meeting the high demands of the weekend crowd.
Your booking schedule provides a blueprint for how many employees you’ll need and where and when they need to be at particular posts. But what happens when a bowling ball loader malfunctions and you’ve already got a line of people waiting to rent shoes?
In addition to covering staff needs at each activity, it’s a good idea to have some employees available to help whenever an issue arises. When everything is running smoothly, these staff can take care of routine maintenance such as stocking supplies.
- Have a clear-cut chain of command
Broken equipment is one thing, but what happens if a patron gets injured or when someone wants to speak to the manager? Because you can’t be everywhere at once, knowing that your senior staff can handle conflicts means problems can be addressed immediately.
All employees need to know who to contact when assistance is needed. Managers should have a clear understanding of which employees and sections they are responsible for and which situations require owner involvement.