According to a Harvard Business review study, an improvement in customer retention just as little as 5%, can augment your profits by up to 95%.
To help you increase your profits, we developed a Gamification program since it is essential to pay attention to your current clients. Rewarding them by preferring your entertainment center over other competitors is a way to do so.
Gamification is the application of gaming concepts outside of gaming contexts. It is a way to improve the experience of your customers by rewarding them, creating healthy competitiveness, a sense of ownership and accomplishment, and consequently, making them return to your venue more often.
Our software has a complete gamification system. It basically turns a trip to your entertainment center into a game, with career points and achievements to accomplish automatically created by the system for the clients in your database, allowing them to have more fun at your center and afterward receive rewards of your choosing, such as vouchers.
Number of times a person got a score
Birthdays
Amount of money spent by a person
Amount of entry ticket bought by a person
Amount of feedback sent by a person
Amount of reservations made by a person
Amount of relation links that a person has
Amount of social shares made by a person
The options for rewards are of your choosing, which allows you to be creative. In order to have a smooth experience with the gamification program (due to the number of achievements), you should define a plan with the rewards you want to offer in exchange for accomplishments.
We also provide help with this plan and you are welcome to rely on our Customer Success Team for more information.
Our software is very flexible, which allows us to easily fulfill your requests. For example, you can target the clients based on their membership and the period in which the achievements will work.
You can automatically trigger achievements to clients who spent 200€ in one month. Or congratulate them on their birthday with a voucher for a free activity at your venue.
The achievement system is able to give automatic vouchers or points to a person that gets the achievement. Once the system triggers the achievement, an email and/or push notification is sent to the client to inform him about the promotion he got.
