By making it possible for guests to bypass the service desk and take care of check-in on their own, you improve customer flow and service exponentially. But the Smart Kiosk is so much more than a registration tool.
Collect waivers and distribute equipment before guests reach their activity
As guests register for their booked activities, they will also be prompted to read and sign all waiver notices. Additionally, they’ll be able reserve and pay for apparel or equipment rental or purchase well in advance of their activity start time.
Now, players arrive to their games completely prepared and ready to jump in on the action. No scrambling to sign and collect waivers or get participants the gear they need. Instead, your staff stay calm and focused on giving your guests the best customer experience possible.
Issue & redeem vouchers and membership cards
Instead of attending to each patron who enters your FEC wanting to redeem a voucher or coupon, you can simply point them to the Smart Kiosk. Guests can easily scan or enter promotion codes to have their discounts applied at registration.
Once first-time guests have registered, the Smart Kiosk issues a membership card. This is their ticket to the entire park and can be used for subsequent visits. At any time, they can come back to the kiosk, scan their card, and easily add and pay for any activities or products. Likewise, returning members simply scan their existing card and add anything they need.