Terms & con­di­ti­ons

BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT

GENE­RAL SALES CON­DI­TI­ONS ARTI­CLE

ARTI­CLE 1: By ent­e­ring into licen­se, purcha­se, and/​or sup­port agree­ments, the co-con­trac­tor ack­now­led­ges the cur­rent con­di­ti­ons as an inte­gral part of them. We expli­ci­tly reject any other gene­ral or spe­cial con­di­ti­ons that may appe­ar on the docu­ments of the co-con­trac­tor.

ARTI­CLE 2:: Each agree­ment is ent­e­red into pro­vi­ded that the­re are good refe­ren­ces, and we reser­ve the right to ter­mi­na­te the exe­cu­ti­on of the agree­ment at any time and to ask for suf­fi­ci­ent war­ran­ties to ensu­re cor­rect exe­cu­ti­on of the agree­ment.

ARTI­CLE 3: All com­p­laints regar­ding deli­ve­ries have to be sent to us by regis­tered mail wit­hin three days after recei­ving the goods. The deli­ve­ries will be con­si­de­red indis­pu­ta­ble if they are com­ple­te­ly accep­ted. Any respon­se on a late com­p­laint does not imply the act of rene­ging to the pre­sent arti­cle, and shall at all times be without pre­ju­di­ce to all our rights.

ARTI­CLE 4: All com­p­laints regar­ding our invoices or other docu­ments have to be sent to us by regis­tered mail wit­hin three days after the date of rece­i­pt (invoice date +2). From that time on, our invoices and/​or docu­ments are con­si­de­red as com­ple­te­ly accep­ted. Any respon­se on a late com­p­laint does not imply an act of rene­ging on the pre­sent arti­cle, and shall at all times be without pre­ju­di­ce to all rights.

ARTI­CLE 5: The co-con­trac­tor expli­ci­tly ack­now­led­ges that our respon­si­bi­li­ty in case of a jus­ti­fied com­p­laint, mutual­ly ack­now­led­ged or ack­now­led­ged by the aut­ho­ri­zed court, is limi­ted to the repla­ce­ment of the deli­ve­r­ed goods. As a result, the co-con­trac­tor her­eby expli­ci­tly rene­ges on any addi­tio­nal com­pen­sa­ti­on. In no event shall our lia­bi­li­ty inclu­de any inci­den­tal or con­se­quen­ti­al dama­ge ari­sing out of the use of the deli­ve­r­ed product(s) or the rela­ted infor­ma­ti­on or docu­men­ta­ti­on, or any other dama­ge which has not been cau­sed direct­ly and immedia­te­ly by a fault of B&MI, such as but not limi­ted to loss of inco­me, claims of third par­ties, loss of data, dama­ges or defects due to mate­ri­als or infor­ma­ti­on from the cus­to­mer or a third par­ty.

ARTI­CLE 6:

1° Invoice is paya­ble in cash in Geel. All cash- and pro­test cos­ts are always on the account of the co-con­trac­tor, and the accep­t­ance of bills of exchan­ge does not lead to a debt rene­wal.

2° In case of any over­due accounts, the buy­er shall be in arre­ars and we shall be legal­ly enti­t­led to char­ge an arre­ars inte­rest at the sta­tu­to­ry rate of 12% a year without any remin­der.

3° Without pre­ju­di­ce to the pro­vi­si­ons in sub-arti­cle 6 2°, a fixed com­pen­sa­ti­on at the rate of 10% of the out­stan­ding balan­ces (with a mini­mum of € 125) is owed in case of (par­ti­al) non-pay­ment, without any pri­or noti­ce of default.

4° The pre­sent sub-arti­cles 6 2° and 3° app­ly com­ple­te­ly for the attri­bu­ti­on of the peri­ods of respi­te.

ARTI­CLE 7:

1° The deli­ve­r­ed goods shall remain our pro­per­ty until they have been com­ple­te­ly paid for, inclu­si­ve of all pos­si­ble inte­rests and con­trac­tu­al pen­al­ties inclu­ded, as an expli­ci­tly agreed wai­ver from art. 1583 Civil Code.

2° In this case, the co-con­trac­tor expli­ci­tly ack­now­led­ges accep­t­ing that we will sus­pend the working of the licen­sed soft­ware, in case of com­ple­te or par­ti­al non-pay­ment. The co-con­trac­tor her­eby ack­now­led­ges that he has been infor­med in detail about the peri­od of vali­da­ti­on that is initi­al­ly inclu­ded in the soft­ware. In the absence of time­ly pay­ment, the soft­ware will not func­tion until the com­ple­te pay­ment of all out­stan­ding balan­ces, inte­rests, and com­pen­sa­ti­ons that are owed to us. The licen­se can be ter­mi­na­ted in case of non-pay­ment of any due amount.

ARTI­CLE 8: All orders will only beco­me bin­ding and defi­ni­ti­ve after the writ­ten con­fir­ma­ti­on by BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT. Neit­her our agents, nor our repre­sen­ta­ti­ves can bind us in the absence of the abo­ve-men­tio­ned con­fir­ma­ti­on, neit­her are they aut­ho­ri­zed to recei­ve pay­ments.

ARTI­CLE 9: Con­fir­med orders have to be collec­ted wit­hin the deter­mi­ned or sup­po­sed nor­mal peri­od. If not, we are enti­t­led eit­her to for­ce the co-con­trac­tor to exe­cu­te his part of the agree­ment, or to dis­sol­ve the agree­ment in full or in part, with com­pen­sa­ti­on at the rate of 35% of the agreed fee, on the account of the co-con­trac­tor.

ARTI­CLE 10: Our pri­ces are always cal­cu­la­ted for goods ex-works and will be men­tio­ned in that way. All extra char­ges for trans­port, clearan­ce, taxes, etc. have to be paid cash on deli­very by the co-con­trac­tor.

ARTI­CLE 11:

1° Our pri­ce quo­ta­ti­ons and the indi­ca­ted deli­very peri­ods are non-bin­ding and sub­ject to chan­ge. They are only men­tio­ned by way of examp­le. The­re­fo­re, the deli­very peri­ods that we indi­ca­te are only appro­xi­ma­te. We can only be held liable for any delay­ed deli­very, if the pos­si­bi­li­ty of that was sepa­r­ate­ly, expli­ci­tly, and per­so­nal­ly agreed with us. Howe­ver, even then, we are not held to the­se peri­ods: a) in case of any fail­u­re from the co-con­trac­tor, e.g. pay­ment, sales… b) in case of for­ce majeu­re, e.g. machi­ne fail­u­re, lack of raw mate­ri­als, or in case of non-deli­very by our sup­pliers, etc.

ARTI­CLE 12: All deli­ve­ries under the terms of the pre­sent agree­ments have been exe­cu­t­ed as soon as the goods lea­ve our pre­mi­ses – As from then, the co-con­trac­tor bears the risk. Any con­sign­ments and trans­ports are the­re­fo­re on the co con­trac­tors account and risk as soon as they lea­ve our pre­mi­ses. Any com­p­laints con­cer­ning trans­port must be repor­ted with writ­ten pro­of of noti­fi­ca­ti­on to the rele­vant trans­port ser­vice invol­ved on the Bill of Lading or a simi­lar docu­ment. If instal­la­ti­ons are car­ri­ed out by peop­le we have appoin­ted on the co-con­trac­tors pre­mi­ses, it does not chan­ge the fore­go­ing.

ARTI­CLE 13: Any of our gua­ran­tees and/​or lia­bi­li­ties to the pro­per func­tio­n­ing of the deli­ve­r­ed goods only app­ly if the basic instal­la­ti­ons and/​or peri­pheral equip­ment pro­vi­ded with the co-con­trac­tor are in good working order – We refer spe­ci­fi­cal­ly, yet by no means exclu­si­ve­ly, to electric uti­li­ties (ade­qua­te eart­hing), coo­ling sys­tems, etc. -, the co- con­trac­tor is suf­fi­ci­ent­ly poin­ted to his sole and exclu­si­ve lia­bi­li­ty in the absence of an opti­mal working order of the instal­la­ti­ons and faci­li­ties men­tio­ned abo­ve.

ARTI­CLE 14

1° All agree­ments are con­si­de­red to have been made in Geel. Any dis­pu­tes regar­ding the exis­tence and/​or the (non)-execution of all agree­ments made with us fall under the exclu­si­ve juris­dic­tion of the courts in Turn­hout, inclu­ding the courts that app­ly sum­ma­ry pro­cee­dings.

2° The­se terms are exclu­si­ve­ly sub­ject to Bel­gi­an law.

LICENCE AGREE­MENT IN THE FORM OFLICENCE

The under­si­gned:

BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT NV, with regis­tered office in 2440 Geel, Mol­se­weg 160, repre­sen­ted here by Mr. Mark Lebouil­le, repre­sen­ta­ti­ve, fur­ther refer­red to as the sup­plier”;
AND

The licen­see;
have agreed on the fol­lowing:

ARTI­CLE 1: DEFI­NI­TI­ONS

a. Com­pu­ter sys­tem: the type of com­pu­ter con­fi­gu­ra­ti­on for which the soft­ware is meant accord­ing to the docu­men­ta­ti­on.

b. Fault: an obser­ved devia­ti­on bet­ween the func­tio­n­ing or func­tio­n­a­li­ty of the soft­ware and the func­tio­n­ing or func­tio­n­a­li­ty as agreed in the docu­men­ta­ti­on.

c. Licen­se: the right that the licen­see is given under this agree­ment to use the soft­ware as descri­bed in arti­cle 2.

d. Legi­ti­ma­te licen­see: a per­son who has a valid licen­se to use the soft­ware.

e. Soft­ware: the com­pu­ter pro­gram to which a licen­sing right is gran­ted.

f. Soft­ware law: the law of 30 June 1994 con­cer­ning trans­fer to the Bel­gi­an law of the Euro­pean Direc­ti­ve of 14 May 1991 regar­ding the pro­tec­tion of rights of com­pu­ter pro­grams. g. Medi­um: the flop­py disk(s) or CD-ROM which con­tains the soft­ware.

h. Docu­men­ta­ti­on: the descrip­ti­on of the func­tio­n­a­li­ty and user opti­ons of the soft­ware that was pro­vi­ded by the sup­plier, inclu­ded or not in the soft­ware or sepa­ra­te books or other sto­rage medi­ums.

i. Sup­port call: every call for sup­port via tele­pho­ne or email of 15 minu­tes maxi­mum.

ARTI­CLE 2: LICENCELICEN­SING RIGHT The object of the pre­sent licen­se agree­ment is descri­bed in the quo­ta­ti­on.

The licen­see has the non-exclu­si­ve and non-trans­fera­ble right to install one copy of the soft­ware on the hard dri­ve of one com­pu­ter sys­tem on which the soft­ware will be used.

The licen­se peri­od of the soft­ware begins after the agreed mon­th­ly licen­se fee has been ful­ly paid by the licen­see and after the sup­plier has recei­ved a licen­se agree­ment in the form of a licen­se signed by the licen­see.

ARTI­CLE 3: SCOPE OF THE LICEN­SING RIGHT

The licen­see can only use the soft­ware on the con­fi­gu­ra­ti­on that is sup­por­ted accord­ing to the cur­rent docu­men­ta­ti­on, or on the con­fi­gu­ra­ti­on on which the soft­ware has been instal­led by the sup­plier.

The licen­sing right also con­tains the stan­dard adjus­t­ments and new ver­si­ons of the soft­ware. The­se stan­dard adjus­t­ments and new ver­si­ons are con­si­de­red to inte­gra­te with the ori­gi­nal soft­ware. The con­di­ti­ons of the pre­sent agree­ment app­ly to the­se adjus­t­ments and new ver­si­ons.

Net­work use is allo­wed if the licen­see has one Licen­se for each work­sta­tion on which the soft­ware is instal­led or used. The soft­ware is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry.

Howe­ver, the soft­ware that is based on one licen­se may never be used simul­ta­ne­ous­ly on dif­fe­rent com­pu­ters.

The licen­see must have the supplier’s expli­cit per­mis­si­on for each form of repro­duc­tion or modi­fi­ca­ti­on of the soft­ware or a copy of the soft­ware, except inso­far strin­gent regu­la­ti­ons of Bel­gi­an law devia­te from it.

The licen­see is not allo­wed to trans­fer the licen­sing rights neit­her com­ple­te­ly nor par­ti­al­ly. Neit­her is the licen­see allo­wed to sub­li­cen­se the licen­sed soft­ware neit­her com­ple­te­ly nor par­ti­al­ly without the writ­ten per­mis­si­on of the sup­plier or their aut­ho­ri­zed repre­sen­ta­ti­ve.

ARTI­CLE 4: ENTI­T­LE­MENT TO SUP­PORT

The licen­see is enti­t­led to the fol­lowing sup­port:

a. Sup­port ser­vices are pro­vi­ded dai­ly, 24 hours a day.

b. A maxi­mum of 100 sup­port requests a year is pro­vi­ded.

c. Sup­port inclu­des a regu­lar cor­rec­tion of bugs in the soft­ware, as well as the latest ver­si­ons of the soft­ware for which a Licen­se was pro­cu­red. It also inclu­des the log-in-ser­vice” and feed­back on the fur­ther deve­lo­p­ment of the soft­ware.

d. When the licen­see has repor­ted a pro­blem, the sup­plier will start sol­ving the pro­blem wit­hin a rea­son­ab­le time.

e. When the licen­see requests sup­port by tele­pho­ne, the hard­ware on which the soft­ware is instal­led must be avail­ab­le and in the immedia­te pro­xi­mi­ty of the licen­see.

f. Sup­port does not inclu­de sol­ving the pro­blems con­cer­ning: – sys­tem con­fi­gu­ra­ti­ons, hard­ware, and net­works; – design acti­vi­ties, like defi­ning lay­outs, con­nec­tions with unknown equip­ment, etc.; – sup­port on the user’s pre­mi­ses. If the licen­see has wron­gly reques­ted sup­port, for examp­le, if the pro­blem is not due to soft­ware fail­u­re, the sup­plier is allo­wed to char­ge the cost of the sup­port.

g. Only a con­trac­ted employee in the com­pa­ny of the licen­see can request sup­port. They must have fol­lo­wed the requi­red basic inst­ruc­tions. The sup­plier reser­ves the right to (par­ti­al­ly) trans­fer their sup­port duties to a third par­ty pro­vi­ded this third par­ty is capa­ble of pro­vi­ding equal ser­vices. The sup­plier has the right to ter­mi­na­te the sup­port agree­ment at any given time in the fol­lowing cases: – non-pay­ment of the mon­th­ly fee; – bankrupt­cy or insol­ven­cy of the licen­see; – non-pay­ment of other goods or ser­vices.

ARTI­CLE 5: DURA­TI­ON This agree­ment con­cerns a two-year peri­od, star­ting from the pay­ment of the first mon­th­ly fee. When this peri­od has expi­red, the agree­ment will auto­ma­ti­cal­ly be rene­wed unless the licen­see ter­mi­na­tes the agree­ment no later than six mon­ths befo­re expi­ra­ti­on (with a signed let­ter by regis­tered mail).

ARTI­CLE 6: PAY­MENT The mon­th­ly fee – the pri­ce which has been agreed in the quo­ta­ti­on – can be paid in advan­ce on the first of each mon­th with a depo­sit or a trans­fer to the supplier’s post office account num­ber or bank account num­ber.

Should the licen­see fail to pay in time, he must pay a penal­ty of 10% on an annu­al basis. The sup­plier does not have to pro­vi­de pro­of of default.

ARTI­CLE 7: USE

a. The licen­see is obli­ged to use the soft­ware cor­rect­ly and in com­pli­an­ce with Arti­cle 8 of this agree­ment. Bar­ring the excep­ti­ons of Arti­cle 7.b and 7.c, the licen­see is not allo­wed to copy, repro­du­ce, trans­la­te, modi­fy, design, edit, recon­struct, decom­pi­le or dis­as­sem­ble or crea­te deri­va­ti­ve works of the soft­ware or any part of it, inclu­ding the docu­men­ta­ti­on, which has been recor­ded in any way, without the supplier’s expli­cit pri­or writ­ten per­mis­si­on. This inclu­des new app­li­ca­ti­ons that are based on the soft­ware.

b. The licen­see is allo­wed to make a copy of the soft­ware for secu­ri­ty pur­po­ses. This copy may only be used as a repla­ce­ment of the ori­gi­nal soft­ware, should it have been ren­de­red useless.

c. The licen­see is not allo­wed to redu­ce the soft­ware par­ti­al­ly or com­ple­te­ly to the source code (“rever­se engi­nee­ring”), except to the extent app­li­ca­ble laws spe­ci­fi­cal­ly allow such restric­tion.

ARTI­CLE 8: INTEL­LEC­TU­AL RIGHTS

a. The copy­right and all other intel­lec­tu­al or indus­tri­al pro­per­ty rights as well as the idea, the methods of the inven­ti­on, the design, the out­line, the lay­out, the know-how, and simi­lar rights to the pro­tec­tion of infor­ma­ti­on rela­ting to the soft­ware (inclu­ding the stan­dard adjus­t­ments and new ver­si­ons), data­ba­ses, docu­ments or data exclu­si­ve­ly belong to the sup­plier, without this list being exhaus­ti­ve. Not­hing in this agree­ment leads to the who­le or par­ti­al trans­fer of such rights.

b. The licen­see is neit­her allo­wed to remo­ve any indi­ca­ti­on of the supplier’s intel­lec­tu­al or indus­tri­al pro­per­ty right nor to make it unre­co­gniz­ab­le.

c. The sup­plier is allo­wed to take and main­tain mea­su­res to pro­tect the soft­ware or data.

ARTI­CLE 9: PRO­PRIE­TA­RY RIGHTS All pro­ducts and ser­vices the sup­plier deli­ve­r­ed and trans­fer­red to the licen­see remain the supplier’s pro­per­ty. The licen­see only obtains a user right on the soft­ware.

ARTI­CLE 10: WAR­RAN­TY The pro­du­cer pro­vi­des the soft­ware as is”. This does not affect any rights that the licen­see may have under strin­gent regu­la­ti­ons of impe­ra­ti­ve law. The pro­du­cer war­rants against hid­den defects, except when the dama­ge has been cau­sed, both by faul­ty soft­ware and by the victim’s fault or the fault of a per­son for whom the vic­tim is respon­si­ble. The war­ran­ty does not cover:

- repairs of pro­blems cau­sed by incor­rect, impro­per, or unlaw­ful use.

- repairs of pro­blems cau­sed by an acci­dent, fire, natu­ral dis­as­ters, power fail­u­res, and gene­ral­ly any cau­se that does not rela­te to the soft­ware deli­ve­r­ed; – new ver­si­ons of the soft­ware.

ARTI­CLE 11: LIA­BI­LI­TY

The sup­plier shall not be liable for dama­ges (inclu­ding loss of pro­fits, busi­ness inter­rup­ti­on, loss of data, or any other dama­ges resul­ting from your use or ina­bi­li­ty to use the soft­ware), except in case of inten­tio­nal fault on their part. Under no cir­cum­s­tan­ces shall the producer’s total lia­bi­li­ty for all dama­ges exceed the amount the user paid for the soft­ware.

ARTI­CLE 12: GENE­RAL CON­DI­TI­ONS

a. The supplier’s gene­ral con­di­ti­ons shall app­ly to this agree­ment inso­far the cur­rent con­tract does not devia­te from it. The licen­see decla­res having recei­ved the supplier’s gene­ral con­di­ti­ons. The licensee’s gene­ral purcha­sing con­di­ti­ons or other con­di­ti­ons are not app­li­ca­ble.

b. This con­tract can only be modi­fied using a sup­ple­men­ta­ry, writ­ten agree­ment signed by the licen­see and the sup­plier.

c. The nul­li­ty of (a part of) a pro­vi­si­on of the pre­sent agree­ment will never lead to the nul­li­ty of other (parts of this / the­se) provision(s) or of the ent­i­re con­tract.

ARTI­CLE 13: APP­LI­CA­BLE LAW AND DIS­PU­TES All dis­pu­tes this agree­ment may give rise to, shall be sub­ject to the exclu­si­ve juris­dic­tion of the Turn­hout district court. This agree­ment shall be gover­ned by Bel­gi­an law.

LICENCE AND SUP­PORT AGREE­MENT

The under­si­gned:

a. BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT NV, with regis­tered office in Mol­se­weg 160, 2440 Geel, repre­sen­ted by Mr. Mark Lebouil­le, repre­sen­ta­ti­ve, hence­forth refer­red to as the sup­plier”.

AND

b. the user.

have agreed on the fol­lowing:

ARTI­CLE 1: DEFI­NI­TI­ONS

j. Com­pu­ter sys­tem: the type of com­pu­ter con­fi­gu­ra­ti­on for which the soft­ware is meant accord­ing to the docu­men­ta­ti­on.

k. Fault: an obser­ved devia­ti­on bet­ween the func­tio­n­ing or func­tio­n­a­li­ty of the soft­ware and the func­tio­n­ing or func­tio­n­a­li­ty as agreed in the docu­men­ta­ti­on.

l. Main user: a per­son who uses the com­pu­ter more than 80% of the time.

m. Licen­se: the right that the licen­see is given under this agree­ment to use the soft­ware as descri­bed in arti­cle 2.

n. Legi­ti­ma­te licen­see: a per­son who has a valid licen­se to use the soft­ware.

o. Soft­ware: the com­pu­ter pro­gram to which a licen­sing right is gran­ted.

p. Soft­ware law: the law of 30 June 1994 con­cer­ning trans­fer to the Bel­gi­an law of the Euro­pean Direc­ti­ve of 14 May 1991 regar­ding the pro­tec­tion of rights of com­pu­ter pro­grams.

q. Medi­um: the flop­py disk(s) or CD-ROM which con­tains the soft­ware.

r. Docu­men­ta­ti­on: the descrip­ti­on of the func­tio­n­a­li­ty and user opti­ons of the soft­ware that was pro­vi­ded by the sup­plier, inclu­ded or not in the soft­ware or sepa­ra­te books or other sto­rage medi­ums.

s. Sup­port call: every call for sup­port via tele­pho­ne or email of 15 minu­tes maxi­mum.

ARTI­CLE 2 LICENCE AND USER RIGHT

B&MI grants the non-exclu­si­ve and non-trans­fera­ble right to install one copy of the soft­ware on the hard disk of one com­pu­ter sys­tem.

The user right is gran­ted after the agreed licen­se fee is com­ple­te­ly paid by the user and after the sup­plier has recei­ved a licen­se and sup­port agree­ment signed by the user.

The soft­ware is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry.

ARTI­CLE 3: OBLI­GA­TI­ON OF SUP­PORT

The user is obli­ged to have the soft­ware main­tai­ned by the sup­plier. This sup­port offers the user the fol­lowing rights, if sup­port is paid (No licen­se nor sup­port can or will be given if sup­port was not paid.): Sup­port is done Mon­day to Fri­day, from 9 a.m. till 5 p.m. Sup­port pro­vi­des a maxi­mum of 25 sup­port calls. In the sup­port, a regu­lar cor­rec­tion of bugs in the soft­ware is pro­vi­ded. When the user has repor­ted a pro­blem, the sup­plier will start sol­ving the pro­blem wit­hin a rea­son­ab­le time. When the user requests sup­port by tele­pho­ne, the hard­ware on which the soft­ware is instal­led must be avail­ab­le and in the immedia­te pro­xi­mi­ty of the user. Sup­port does not inclu­de sol­ving the pro­blems con­cer­ning:

- sys­tem con­fi­gu­ra­ti­ons, hard­ware, and net­works;

- design acti­vi­ties, like defi­ning lay­outs, con­nec­tions with unknown equip­ment, etc.;

- sup­port on the user’s pre­mi­ses.

If the user has wron­gly reques­ted sup­port, for examp­le, if the pro­blem was not due to soft­ware fail­u­re, the sup­plier is allo­wed to char­ge the cost of the sup­port. Only a con­trac­ted employee in the com­pa­ny of the user can request sup­port. They must have fol­lo­wed the requi­red basic inst­ruc­tion.

The obli­ga­ti­on of sup­port con­cerns the ent­i­re licen­se. If the user deci­des to add sup­ple­men­ta­ry soft­ware to the licen­se, this soft­ware will be added taci­tly to the sup­port agree­ment.

The sup­plier reser­ves the right to (par­ti­al­ly) trans­fer his sup­port duties to a third par­ty, pro­vi­ded that this third par­ty is capa­ble to pro­vi­de equal ser­vices.

The sup­port agree­ment is valid when the user has paid the sup­port fee agreed upon and when the sup­plier has recei­ved a licen­se and sup­port agree­ment signed by the user.

The user is held to this sup­port agree­ment as long as he uses the soft­ware.

The sup­plier has the right to ter­mi­na­te the sup­port agree­ment at any given time in the fol­lowing cases:

- non-pay­ment of the mon­th­ly fee;

- bankrupt­cy or insol­ven­cy of the user;

- open invoices.

ARTI­CLE 3 bis: THE SUP­PORT

The sup­plier offers the user the pos­si­bi­li­ty to extend the sup­port as fol­lows:

Sup­port” is pro­vi­ded dai­ly, 24 hours a day.

Sup­port” pro­vi­des 200 sup­port calls at most.

Sup­port inclu­des a regu­lar cor­rec­tion of bugs in the soft­ware, as well as a cor­rec­tion of the latest ver­si­ons of the soft­ware, on which user right was obtai­ned.

Sup­port” inclu­des a log­in ser­vice.

Sup­port” inclu­des feed­back on the fur­ther deve­lo­p­ment of the soft­ware.

Other­wi­se, all con­di­ti­ons of arti­cle three app­ly to the extent that arti­cle 3 bis do not devia­te from it.

ARTI­CLE 4: THE SCOPE OF THE USER RIGHT

The user is only allo­wed to use the soft­ware on the con­fi­gu­ra­ti­on which is sup­por­ted by valid docu­men­ta­ti­on or on the con­fi­gu­ra­ti­on on which the sup­plier has instal­led the soft­ware.

Net­work use is allo­wed if the user has one licen­se for each work­sta­tion on which the soft­ware is instal­led or used. The soft­ware is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry. Howe­ver, the soft­ware that is based on one licen­se may never be used simul­ta­ne­ous­ly on dif­fe­rent com­pu­ters.

The user must have the supplier’s expli­cit per­mis­si­on for each form of repro­duc­tion or modi­fi­ca­ti­on of the soft­ware or a copy of the soft­ware, except inso­far strin­gent regu­la­ti­ons of Bel­gi­an law devia­te from it.

ARTI­CLE 5: DURA­TI­ON

The licen­se is gran­ted for an inde­fi­ni­te peri­od. The pro­du­cer has the right to ter­mi­na­te the licen­se in case of non-com­pli­an­ce with the agreed con­di­ti­ons. In that case, the user is obli­ged to des­troy the ori­gi­nal ver­si­on and all ver­si­ons of the soft­ware and rela­ted docu­men­ta­ti­on. The user can ter­mi­na­te the licen­se at all times, by retur­ning the soft­ware, all ver­si­ons of the soft­ware, and the docu­men­ta­ti­on to the pro­du­cer, without the for­mer com­pen­sa­ting for this.

ARTI­CLE 6: FEES

The user pays the licen­se fee as agreed in the quo­ta­ti­on sub­mit­ted to the sup­plier. The user pays the fees for the sup­port as sta­ted in the quo­ta­ti­on. The user ack­now­led­ges the supplier’s right to imple­ment pri­ce chan­ges uni­la­te­ral­ly. The­se pri­ce chan­ges can for instance be imple­men­ted in case of an incre­a­se in cos­ts (chan­ges in cur­ren­cy rates, sala­ry incre­a­ses, mea­su­res taken by the natio­nal or for­eign government…).

ARTI­CLE 7: USE

a. The user is obli­ged to use the soft­ware cor­rect­ly and in com­pli­an­ce with arti­cle 8 of this agree­ment. Bar­ring the excep­ti­ons of Arti­cle 7.b and 7.c, the user is not allo­wed to copy, repro­du­ce, trans­la­te, modi­fy, design, edit, recon­struct, decom­pi­le or dis­as­sem­ble or crea­te deri­va­ti­ve works of the soft­ware or any part of it, inclu­ding the docu­men­ta­ti­on, which has been recor­ded in any way without the supplier’s expli­cit pri­or writ­ten per­mis­si­on. This inclu­des new app­li­ca­ti­ons that are based on the soft­ware.

b. The user is allo­wed to make a copy of the soft­ware for secu­ri­ty pur­po­ses. This copy may only be used as a repla­ce­ment of the ori­gi­nal soft­ware, should it have been ren­de­red useless.

c. The user is not allo­wed to redu­ce the soft­ware par­ti­al­ly or com­ple­te­ly to the source code (“rever­se engi­nee­ring”), except to the extent app­li­ca­ble laws spe­ci­fi­cal­ly allow such restric­tion.

ARTI­CLE 8: INTEL­LEC­TU­AL RIGHTS

d. The copy­right and all other intel­lec­tu­al or indus­tri­al pro­per­ty rights as well as the idea, the methods of the inven­ti­on, the design, the out­line, the lay­out, the know-how, and simi­lar rights to the pro­tec­tion of infor­ma­ti­on rela­ting to the soft­ware (inclu­ding the stan­dard adjus­t­ments and new ver­si­ons), data­ba­ses, docu­ments or data exclu­si­ve­ly belong to the sup­plier, without this list being exhaus­ti­ve. Not­hing in this agree­ment leads to the who­le or par­ti­al trans­fer of such rights.

e. The user is neit­her allo­wed to remo­ve any indi­ca­ti­on of the supplier’s intel­lec­tu­al or indus­tri­al pro­per­ty right nor to make it unre­co­gniz­ab­le.

f. The sup­plier is allo­wed to take and main­tain mea­su­res to pro­tect the soft­ware or data.

ARTI­CLE 9: PRO­PRIE­TA­RY RIGHTS

All pro­ducts and ser­vices the sup­plier deli­ve­r­ed and trans­fer­red to the user remain the supplier’s pro­per­ty. The user only obtains a user right on the soft­ware after pay­ment of all fees due, con­sis­tent with the licen­se and sup­port agree­ment.

ARTI­CLE 10: WAR­RAN­TY The pro­du­cer pro­vi­des the soft­ware as is”. This does not affect any rights that the user may have under strin­gent regu­la­ti­ons of impe­ra­ti­ve law. The pro­du­cer war­rants against hid­den defects, except when the dama­ge has been cau­sed, both by faul­ty soft­ware and by the victim’s fault or the fault of a per­son for whom the vic­tim is respon­si­ble. The war­ran­ty does not cover: – repairs of pro­blems cau­sed by incor­rect, impro­per, or unlaw­ful use; – repairs of pro­blems cau­sed by an acci­dent, fire, natu­ral dis­as­ters, power fail­u­res and gene­ral­ly any cau­se that is not rela­ted to the soft­ware deli­ve­r­ed; – new ver­si­ons of the soft­ware.

ARTI­CLE 11: LIA­BI­LI­TY The sup­plier shall not be liable for dama­ges (inclu­ding loss of pro­fits, busi­ness inter­rup­ti­on, loss of data, or any other dama­ges resul­ting from your use or ina­bi­li­ty to use the soft­ware), except in the case of inten­tio­nal fault on their part. Under no cir­cum­s­tan­ces shall the producer’s total lia­bi­li­ty for all dama­ges exceed the amount the user paid for the soft­ware. The data is the pro­per­ty of the cli­ent, alt­hough B&MI can never be held respon­si­ble for having the data­ba­se at their pre­mi­ses sin­ce this is essen­ti­al for sup­port.

ARTI­CLE 12: GENE­RAL CON­DI­TI­ONS

a. The supplier’s gene­ral con­di­ti­ons shall app­ly to this agree­ment inso­far the cur­rent con­tract does not devia­te from it. The user decla­res having recei­ved the supplier’s gene­ral con­di­ti­ons. The user’s gene­ral purcha­se con­di­ti­ons or other con­di­ti­ons are not app­li­ca­ble

b. This con­tract can only be modi­fied through a sup­ple­men­ta­ry, writ­ten agree­ment signed by the user and the sup­plier.

c. The nul­li­ty of (a part of) a pro­vi­si­on of the pre­sent agree­ment will never lead to the nul­li­ty of other (parts of this / the­se) provision(s) or of the ent­i­re con­tract.

ARTI­CLE 13: APP­LI­CA­BLE LAW AND DIS­PU­TES All dis­pu­tes this agree­ment may give rise to, shall be sub­ject to the exclu­si­ve juris­dic­tion of the Turn­hout district court.

This agree­ment shall be gover­ned by Bel­gi­an law.