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TECH­NI­CAL SUP­PORT OFFI­CER

BMI Leisu­re is a suc­cess­ful and pro­fi­ta­ble sca­le-up and has acqui­red a top tier posi­ti­on as a SaaS (Soft­ware as a Ser­vice) solu­ti­on pro­vi­der wit­hin the leisu­re indus­try. Our all-in-one solu­ti­on has been reco­gni­zed as best-in-class for enter­tain­ment cen­ters world­wi­de. We help the­se cen­ters to opti­mi­ze their full ope­ra­tio­nal flow across venues, enhan­ce the guest expe­ri­ence and auto­ma­te their mar­ke­ting efforts.

We’ve been in the indus­try for over 20 years and have recent­ly excee­ded our growth tar­gets with a YoY reve­nue growth of over 28% and recur­ring reve­nue growth of over 20%. We hold a glo­bal cus­to­mer port­fo­lio of over 300 accounts across 70 coun­tries, and have cur­r­ent­ly a gro­wing team of 30 experts with 15 natio­na­li­ties.

To fos­ter our big ambi­ti­ons and acce­le­ra­te our expo­nen­ti­al growth, we con­ti­nue to expand our team. The­re­fo­re, we are loo­king for a TECH­NI­CAL SUP­PORT OFFI­CER.

Job High­lights

  • Help, sup­port, and edu­ca­te cus­to­mers – both on the pho­ne and on loca­ti­on
  • Ensu­re an acti­ve fol­low-up of cus­to­mers on how they use our soft­ware and ser­vices
  • Tra­vel to install soft­ware on-site and pro­vi­de trai­ning on how to use our solu­ti­on
  • Report on pro­gress and impro­ve­ments

Are you…

  • An ambi­tious self-star­ter wil­ling to join a sca­le-up that is cur­r­ent­ly gro­wing expo­nen­ti­al­ly?
  • Eager to plan for suc­cess and wil­ling to per­se­ve­re when the going gets tough?
  • A gre­at team play­er who­se result-ori­en­ted atti­tu­de inspi­res others?
  • A clear and honest com­mu­ni­ca­tor, with a posi­ti­ve atti­tu­de?
  • Keen to share your know­ledge with co-workers, and grow your own skills as well?
  • Exci­ted to work in the world of leisu­re and enter­tain­ment?

Then you might be just what we need!

What we can offer

We aim to be suc­cess­ful by gro­wing tog­e­ther. That’s why we are com­mit­ted to bring you to your full poten­ti­al by lever­aging and gro­wing your skills and exper­ti­se. We offer amp­le oppor­tu­nities to grow along­side the com­pa­ny, allowing you to have signi­fi­cant impact and sti­mu­la­te your own care­er path. We stri­ve for an inclu­si­ve inter­nal cul­tu­re that’s built on trust and pro­vi­de you with free­dom and fle­xi­bi­li­ty to ful­fill your role. We expect an equal com­mit­ment and can-do” men­ta­li­ty to go the extra mile and main­tain pole posi­ti­on.

We offer you an inspi­ring and ener­gi­zing envi­ron­ment, and a high­ly moti­va­ted team to work with in an inter­na­tio­nal con­text. On top of a com­pe­ti­ti­ve sala­ry and the usu­al perks, we can offer you a share in our joint suc­cess through our employee equi­ty plan.

App­ly for this vacan­cy

If you are inte­res­ted, feel free to send us your CV to hr@​bmileisure.​com, Sub­ject name: TECH­NI­CAL SUP­PORT OFFI­CER APP­LI­CANT.