Elev8 Fun burst onto the FEC scene by creatively repurposing big-box spaces left behind by the retail apocalypse. This well-timed move allowed them to capitalize on the growing trend of experiences over goods. Their mission was to provide exciting experiences to millennials and younger generations.
Forging a true partnership
Brian Lopez was hired to optimize Elev8 Fun’s experiences and scale them to a new location per year. He previously set up operations for Xtreme Action Park in Ft. Lauderdale and had insight into operational efficiency. However, the different systems used for booking, food, and communication in Xtreme Action Park created chaos. To streamline operations, Brian switched to BMI Leisure, which unified the disparate systems and got them talking to each other. This led to a partnership between Lopez and BMI Leisure, which Lopez carried over to Elev8 Fun. Lopez recognized the opportunity to build Elev8 Fun’s operational infrastructure from the ground up with BMI Leisure.
Changing the game with self-serve kiosks
One of the first elements Lopez and BMI Leisure focused on was the self-serve kiosk platform. “BMI Leisure’s kiosk solution is a great example of software and hardware working together, pushing the limits of automation,” he says. Lopez worked directly with BMI Leisure to improve and customize the kiosk workflow. They successfully adapted BMI Leisure’s Self-Serve Kiosks to Elev8 Fun’s needs. These kiosks will now be built into every new Elev8 Fun location on day one. With the self-serve kiosk solution, Elev8 Fun reduced the need for staff to manage customer registration and sign waivers. The ratio of employees to self-serve kiosks is now 1:4.
Tangible benefits with BMI Leisure
Thanks to BMI Leisure, Elev8 Fun was able to scale its operations at record speed. BMI Leisure provided a stable software solution that allowed for seamless integration with other systems, like Intercard’s Cashless System. The self-serve kiosk solution reduced the need for staff, and the partnership with BMI Leisure allowed Elev8 Fun to build its entire operational infrastructure from the ground up.
With the successful implementation of BMI Leisure’s solutions, Elev8 Fun now stands as a prime example of a thriving FEC. The company’s focus on creating memorable experiences for its customers, combined with BMI Leisure’s comprehensive software and hardware solutions, has set the stage for continued growth and success.
As Elev8 Fun expands its operations, it plans to incorporate BMI Leisure’s self-serve kiosks into every new location from day one. This commitment reflects the trust and confidence that Elev8 Fun places in BMI Leisure’s ability to deliver cutting-edge solutions that cater to the evolving needs of the experience-driven market.
In conclusion, the partnership between Elev8 Fun and BMI Leisure has proven to be a remarkable success story. By leveraging BMI Leisure’s turnkey solutions, Elev8 Fun has optimized its operations, enhanced the customer experience, and set new industry standards. With BMI Leisure as a trusted partner, Elev8 Fun is well-positioned to continue its upward trajectory in the FEC space, delighting customers and redefining the concept of entertainment.