Étude de cas Elev8 Fun

Elev8 Fun burst onto the FEC scene by creatively repur­posing big-box spaces left behind by the retail apoca­lypse. This well-timed move allowed them to capitalize on the growing trend of experiences over goods. Their mission was to provide exciting experiences to millen­nials and younger genera­tions.

Forging a true partnership

Brian Lopez was hired to optimize Elev8 Fun’s experiences and scale them to a new location per year. He previously set up opera­tions for Xtreme Action Park in Ft. Lauderdale and had insight into opera­tional efficiency. However, the different systems used for booking, food, and commu­ni­cation in Xtreme Action Park created chaos. To streamline opera­tions, Brian switched to BMI Leisure, which unified the disparate systems and got them talking to each other. This led to a partnership between Lopez and BMI Leisure, which Lopez carried over to Elev8 Fun. Lopez recognized the oppor­tunity to build Elev8 Fun’s opera­tional infra­structure from the ground up with BMI Leisure.

Changing the game with self-serve kiosks

One of the first elements Lopez and BMI Leisure focused on was the self-serve kiosk platform. ​“BMI Leisure’s kiosk solution is a great example of software and hardware working together, pushing the limits of automation,” he says. Lopez worked directly with BMI Leisure to improve and customize the kiosk workflow. They success­fully adapted BMI Leisure’s Self-Serve Kiosks to Elev8 Fun’s needs. These kiosks will now be built into every new Elev8 Fun location on day one. With the self-serve kiosk solution, Elev8 Fun reduced the need for staff to manage customer regis­tration and sign waivers. The ratio of employees to self-serve kiosks is now 1:4.

Tangible benefits with BMI Leisure

Thanks to BMI Leisure, Elev8 Fun was able to scale its opera­tions at record speed. BMI Leisure provided a stable software solution that allowed for seamless integration with other systems, like Inter­card’s Cashless System. The self-serve kiosk solution reduced the need for staff, and the partnership with BMI Leisure allowed Elev8 Fun to build its entire opera­tional infra­structure from the ground up.

Looking ahead

With the successful imple­men­tation of BMI Leisure’s solutions, Elev8 Fun now stands as a prime example of a thriving FEC. The company’s focus on creating memorable experiences for its customers, combined with BMI Leisure’s compre­hensive software and hardware solutions, has set the stage for continued growth and success.

As Elev8 Fun expands its opera­tions, it plans to incor­porate BMI Leisure’s self-serve kiosks into every new location from day one. This commitment reflects the trust and confi­dence that Elev8 Fun places in BMI Leisure’s ability to deliver cutting-edge solutions that cater to the evolving needs of the experience-driven market.

In conclusion, the partnership between Elev8 Fun and BMI Leisure has proven to be a remar­kable success story. By leveraging BMI Leisure’s turnkey solutions, Elev8 Fun has optimized its opera­tions, enhanced the customer experience, and set new industry standards. With BMI Leisure as a trusted partner, Elev8 Fun is well-positioned to continue its upward trajectory in the FEC space, delighting customers and redefining the concept of enter­tainment.