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TECH­NI­CAL SUP­PORT OFFI­CER

BMI Lei­sure is a suc­cess­ful and pro­fi­table scale-up and has acqui­red a top tier posi­tion as a SaaS (Soft­ware as a Ser­vice) solu­tion pro­vi­der within the lei­sure indus­try. Our all-in-one solu­tion has been reco­gni­zed as best-in-class for enter­tain­ment cen­ters world­wide. We help these cen­ters to opti­mize their full ope­ra­tio­nal flow across venues, enhance the guest expe­rience and auto­mate their mar­ke­ting efforts.

We’ve been in the indus­try for over 20 years and have recent­ly excee­ded our growth tar­gets with a YoY reve­nue growth of over 28% and recur­ring reve­nue growth of over 20%. We hold a glo­bal cus­to­mer port­fo­lio of over 300 accounts across 70 coun­tries, and have cur­rent­ly a gro­wing team of 30 experts with 15 natio­na­li­ties.

To fos­ter our big ambi­tions and acce­le­rate our expo­nen­tial growth, we conti­nue to expand our team. The­re­fore, we are loo­king for a TECH­NI­CAL SUP­PORT OFFI­CER.

Job High­lights

  • Help, sup­port, and edu­cate cus­to­mers – both on the phone and on loca­tion
  • Ensure an active fol­low-up of cus­to­mers on how they use our soft­ware and ser­vices
  • Tra­vel to ins­tall soft­ware on-site and pro­vide trai­ning on how to use our solu­tion
  • Report on pro­gress and impro­ve­ments

Are you…

  • An ambi­tious self-star­ter willing to join a scale-up that is cur­rent­ly gro­wing expo­nen­tial­ly?
  • Eager to plan for suc­cess and willing to per­se­vere when the going gets tough?
  • A great team player whose result-orien­ted atti­tude ins­pires others?
  • A clear and honest com­mu­ni­ca­tor, with a posi­tive atti­tude?
  • Keen to share your know­ledge with co-wor­kers, and grow your own skills as well?
  • Exci­ted to work in the world of lei­sure and enter­tain­ment?

Then you might be just what we need!

What we can offer

We aim to be suc­cess­ful by gro­wing toge­ther. That’s why we are com­mit­ted to bring you to your full poten­tial by leve­ra­ging and gro­wing your skills and exper­tise. We offer ample oppor­tu­ni­ties to grow along­side the com­pa­ny, allo­wing you to have signi­fi­cant impact and sti­mu­late your own career path. We strive for an inclu­sive inter­nal culture that’s built on trust and pro­vide you with free­dom and flexi­bi­li­ty to ful­fill your role. We expect an equal com­mit­ment and can-do” men­ta­li­ty to go the extra mile and main­tain pole posi­tion.

We offer you an ins­pi­ring and ener­gi­zing envi­ron­ment, and a high­ly moti­va­ted team to work with in an inter­na­tio­nal context. On top of a com­pe­ti­tive sala­ry and the usual perks, we can offer you a share in our joint suc­cess through our employee equi­ty plan.

Apply for this vacan­cy

If you are inter­es­ted, feel free to send us your CV to hr@​bmileisure.​com, Sub­ject name: TECH­NI­CAL SUP­PORT OFFI­CER APPLI­CANT.