Terms & con­di­ti­ons

BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT

GENE­RAL SALES CON­DI­TI­ONS ARTI­CLE

ARTI­CLE 1: By ente­ring into licen­se, pur­cha­se, and/​or sup­port agree­ments, the co-con­trac­tor ack­now­led­ges the cur­rent con­di­ti­ons as an inte­gral part of them. We expli­cit­ly reject any other gene­ral or spe­ci­al con­di­ti­ons that may appear on the docu­ments of the co-con­trac­tor.

ARTI­CLE 2:: Each agree­ment is ente­red into pro­vi­ded that the­re are good refe­ren­ces, and we reser­ve the right to ter­mi­na­te the exe­cu­ti­on of the agree­ment at any time and to ask for suf­fi­cient war­ran­ties to ensu­re cor­rect exe­cu­ti­on of the agree­ment.

ARTI­CLE 3: All com­plaints regar­ding deli­ve­ries have to be sent to us by regis­tered mail within three days after recei­ving the goods. The deli­ve­ries will be con­si­de­red indis­pu­ta­ble if they are com­ple­te­ly accep­ted. Any res­pon­se on a late com­plaint does not imply the act of rene­ging to the pre­sent arti­cle, and shall at all times be wit­hout pre­ju­di­ce to all our rights.

ARTI­CLE 4: All com­plaints regar­ding our invoi­ces or other docu­ments have to be sent to us by regis­tered mail within three days after the date of receipt (invoi­ce date +2). From that time on, our invoi­ces and/​or docu­ments are con­si­de­red as com­ple­te­ly accep­ted. Any res­pon­se on a late com­plaint does not imply an act of rene­ging on the pre­sent arti­cle, and shall at all times be wit­hout pre­ju­di­ce to all rights.

ARTI­CLE 5: The co-con­trac­tor expli­cit­ly ack­now­led­ges that our res­pon­si­bi­li­ty in case of a jus­ti­fied com­plaint, mutu­al­ly ack­now­led­ged or ack­now­led­ged by the autho­ri­zed court, is limi­ted to the repla­ce­ment of the deli­ve­r­ed goods. As a result, the co-con­trac­tor here­by expli­cit­ly rene­ges on any addi­ti­o­nal com­pen­sa­ti­on. In no event shall our lia­bi­li­ty inclu­de any inci­den­tal or con­se­quen­ti­al dama­ge ari­sing out of the use of the deli­ve­r­ed product(s) or the rela­ted infor­ma­ti­on or docu­men­ta­ti­on, or any other dama­ge which has not been cau­sed direct­ly and imme­di­a­te­ly by a fault of B&MI, such as but not limi­ted to loss of inco­me, claims of third par­ties, loss of data, dama­ges or defects due to mate­ri­als or infor­ma­ti­on from the cus­to­mer or a third par­ty.

ARTI­CLE 6:

1° Invoi­ce is paya­ble in cash in Geel. All cash- and pro­test costs are always on the account of the co-con­trac­tor, and the accep­tan­ce of bills of exchan­ge does not lead to a debt rene­wal.

2° In case of any over­due accounts, the buy­er shall be in arre­ars and we shall be legal­ly entit­led to char­ge an arre­ars inte­rest at the sta­tu­to­ry rate of 12% a year wit­hout any remin­der.

3° Wit­hout pre­ju­di­ce to the pro­vi­si­ons in sub-arti­cle 6 2°, a fixed com­pen­sa­ti­on at the rate of 10% of the out­stan­ding balan­ces (with a mini­mum of € 125) is owed in case of (par­ti­al) non-pay­ment, wit­hout any pri­or noti­ce of default.

4° The pre­sent sub-arti­cles 6 2° and 3° apply com­ple­te­ly for the attri­bu­ti­on of the peri­ods of res­pi­te.

ARTI­CLE 7:

1° The deli­ve­r­ed goods shall remain our pro­per­ty until they have been com­ple­te­ly paid for, inclu­si­ve of all pos­si­ble inte­rests and con­trac­tu­al penal­ties inclu­ded, as an expli­cit­ly agreed wai­ver from art. 1583 Civil Code.

2° In this case, the co-con­trac­tor expli­cit­ly ack­now­led­ges accep­ting that we will sus­pend the wor­king of the licen­sed soft­wa­re, in case of com­ple­te or par­ti­al non-pay­ment. The co-con­trac­tor here­by ack­now­led­ges that he has been infor­med in detail about the peri­od of vali­da­ti­on that is ini­ti­al­ly inclu­ded in the soft­wa­re. In the absen­ce of time­ly pay­ment, the soft­wa­re will not func­ti­on until the com­ple­te pay­ment of all out­stan­ding balan­ces, inte­rests, and com­pen­sa­ti­ons that are owed to us. The licen­se can be ter­mi­na­ted in case of non-pay­ment of any due amount.

ARTI­CLE 8: All orders will only beco­me bin­ding and defi­ni­ti­ve after the writ­ten con­fir­ma­ti­on by BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT. Nei­ther our agents, nor our repre­sen­ta­ti­ves can bind us in the absen­ce of the abo­ve-men­ti­o­ned con­fir­ma­ti­on, nei­ther are they autho­ri­zed to recei­ve pay­ments.

ARTI­CLE 9: Con­fir­med orders have to be col­lec­ted within the deter­mi­ned or sup­po­sed nor­mal peri­od. If not, we are entit­led either to for­ce the co-con­trac­tor to exe­cu­te his part of the agree­ment, or to dis­sol­ve the agree­ment in full or in part, with com­pen­sa­ti­on at the rate of 35% of the agreed fee, on the account of the co-con­trac­tor.

ARTI­CLE 10: Our pri­ces are always cal­cu­la­ted for goods ex-works and will be men­ti­o­ned in that way. All extra char­ges for trans­port, clea­ran­ce, taxes, etc. have to be paid cash on deli­ve­ry by the co-con­trac­tor.

ARTI­CLE 11:

1° Our pri­ce quo­ta­ti­ons and the indi­ca­ted deli­ve­ry peri­ods are non-bin­ding and sub­ject to chan­ge. They are only men­ti­o­ned by way of example. The­re­fo­re, the deli­ve­ry peri­ods that we indi­ca­te are only approxi­ma­te. We can only be held lia­ble for any delay­ed deli­ve­ry, if the pos­si­bi­li­ty of that was sepa­ra­te­ly, expli­cit­ly, and per­so­nal­ly agreed with us. Howe­ver, even then, we are not held to the­se peri­ods: a) in case of any fai­lu­re from the co-con­trac­tor, e.g. pay­ment, sales… b) in case of for­ce majeu­re, e.g. machi­ne fai­lu­re, lack of raw mate­ri­als, or in case of non-deli­ve­ry by our sup­pliers, etc.

ARTI­CLE 12: All deli­ve­ries under the terms of the pre­sent agree­ments have been exe­cu­ted as soon as the goods lea­ve our pre­mi­ses – As from then, the co-con­trac­tor bears the risk. Any con­sign­ments and trans­ports are the­re­fo­re on the co con­trac­tors account and risk as soon as they lea­ve our pre­mi­ses. Any com­plaints con­cerning trans­port must be repor­ted with writ­ten proof of noti­fi­ca­ti­on to the rele­vant trans­port ser­vi­ce invol­ved on the Bill of Lading or a simi­lar docu­ment. If instal­la­ti­ons are car­ried out by peo­p­le we have appoin­ted on the co-con­trac­tors pre­mi­ses, it does not chan­ge the fore­go­ing.

ARTI­CLE 13: Any of our gua­ran­tees and/​or lia­bi­li­ties to the pro­per func­ti­o­ning of the deli­ve­r­ed goods only apply if the basic instal­la­ti­ons and/​or peri­p­he­ral equip­ment pro­vi­ded with the co-con­trac­tor are in good wor­king order – We refer spe­ci­fi­cally, yet by no means exclu­si­ve­ly, to elec­tric uti­li­ties (ade­qua­te earthing), coo­ling sys­tems, etc. -, the co- con­trac­tor is suf­fi­cient­ly poin­ted to his sole and exclu­si­ve lia­bi­li­ty in the absen­ce of an opti­mal wor­king order of the instal­la­ti­ons and faci­li­ties men­ti­o­ned abo­ve.

ARTI­CLE 14

1° All agree­ments are con­si­de­red to have been made in Geel. Any dis­pu­tes regar­ding the exis­ten­ce and/​or the (non)-execution of all agree­ments made with us fall under the exclu­si­ve juris­dic­ti­on of the courts in Turn­hout, inclu­ding the courts that apply sum­ma­ry pro­ceedings.

2° The­se terms are exclu­si­ve­ly sub­ject to Bel­gi­an law.

LICEN­CE AGREE­MENT IN THE FORM OFLICEN­CE

The under­sig­ned:

BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT NV, with regis­tered offi­ce in 2440 Geel, Mol­se­weg 160, repre­sen­ted here by Mr. Mark Leb­ouil­le, repre­sen­ta­ti­ve, fur­ther refer­red to as the sup­plier”;
AND

The licen­see;
have agreed on the fol­lo­wing:

ARTI­CLE 1: DEFI­NI­TI­ONS

a. Com­pu­ter sys­tem: the type of com­pu­ter con­fi­gu­ra­ti­on for which the soft­wa­re is meant accor­ding to the docu­men­ta­ti­on.

b. Fault: an obser­ved devi­a­ti­on bet­ween the func­ti­o­ning or func­ti­o­na­li­ty of the soft­wa­re and the func­ti­o­ning or func­ti­o­na­li­ty as agreed in the docu­men­ta­ti­on.

c. Licen­se: the right that the licen­see is given under this agree­ment to use the soft­wa­re as descri­bed in arti­cle 2.

d. Legi­ti­ma­te licen­see: a per­son who has a valid licen­se to use the soft­wa­re.

e. Soft­wa­re: the com­pu­ter pro­gram to which a licen­sing right is gran­ted.

f. Soft­wa­re law: the law of 30 June 1994 con­cerning trans­fer to the Bel­gi­an law of the Euro­pean Direc­ti­ve of 14 May 1991 regar­ding the pro­tec­ti­on of rights of com­pu­ter pro­grams. g. Medi­um: the flop­py disk(s) or CD-ROM which con­tains the soft­wa­re.

h. Docu­men­ta­ti­on: the descrip­ti­on of the func­ti­o­na­li­ty and user opti­ons of the soft­wa­re that was pro­vi­ded by the sup­plier, inclu­ded or not in the soft­wa­re or sepa­ra­te books or other stor­a­ge medi­ums.

i. Sup­port call: eve­ry call for sup­port via telep­ho­ne or email of 15 minu­tes maxi­mum.

ARTI­CLE 2: LICEN­CELICEN­SING RIGHT The object of the pre­sent licen­se agree­ment is descri­bed in the quo­ta­ti­on.

The licen­see has the non-exclu­si­ve and non-trans­fe­ra­ble right to install one copy of the soft­wa­re on the hard dri­ve of one com­pu­ter sys­tem on which the soft­wa­re will be used.

The licen­se peri­od of the soft­wa­re begins after the agreed month­ly licen­se fee has been ful­ly paid by the licen­see and after the sup­plier has recei­ved a licen­se agree­ment in the form of a licen­se sig­ned by the licen­see.

ARTI­CLE 3: SCO­PE OF THE LICEN­SING RIGHT

The licen­see can only use the soft­wa­re on the con­fi­gu­ra­ti­on that is sup­por­ted accor­ding to the cur­rent docu­men­ta­ti­on, or on the con­fi­gu­ra­ti­on on which the soft­wa­re has been instal­led by the sup­plier.

The licen­sing right also con­tains the standard adjust­ments and new ver­si­ons of the soft­wa­re. The­se standard adjust­ments and new ver­si­ons are con­si­de­red to inte­gra­te with the ori­gi­nal soft­wa­re. The con­di­ti­ons of the pre­sent agree­ment apply to the­se adjust­ments and new ver­si­ons.

Net­work use is allo­wed if the licen­see has one Licen­se for each work­sta­ti­on on which the soft­wa­re is instal­led or used. The soft­wa­re is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry.

Howe­ver, the soft­wa­re that is based on one licen­se may never be used simul­ta­neous­ly on dif­fe­rent com­pu­ters.

The licen­see must have the supplier’s expli­cit per­mis­si­on for each form of repro­duc­ti­on or modi­fi­ca­ti­on of the soft­wa­re or a copy of the soft­wa­re, except inso­far strin­gent regu­la­ti­ons of Bel­gi­an law devi­a­te from it.

The licen­see is not allo­wed to trans­fer the licen­sing rights nei­ther com­ple­te­ly nor par­ti­al­ly. Nei­ther is the licen­see allo­wed to subli­cen­se the licen­sed soft­wa­re nei­ther com­ple­te­ly nor par­ti­al­ly wit­hout the writ­ten per­mis­si­on of the sup­plier or their autho­ri­zed repre­sen­ta­ti­ve.

ARTI­CLE 4: ENTIT­LE­MENT TO SUP­PORT

The licen­see is entit­led to the fol­lo­wing sup­port:

a. Sup­port ser­vi­ces are pro­vi­ded dai­ly, 24 hours a day.

b. A maxi­mum of 100 sup­port requests a year is pro­vi­ded.

c. Sup­port inclu­des a regu­lar cor­rec­ti­on of bugs in the soft­wa­re, as well as the latest ver­si­ons of the soft­wa­re for which a Licen­se was pro­cu­red. It also inclu­des the log-in-ser­vi­ce” and feed­back on the fur­ther devel­op­ment of the soft­wa­re.

d. When the licen­see has repor­ted a pro­blem, the sup­plier will start sol­ving the pro­blem within a rea­so­na­ble time.

e. When the licen­see requests sup­port by telep­ho­ne, the hard­wa­re on which the soft­wa­re is instal­led must be avai­la­ble and in the imme­di­a­te proxi­mi­ty of the licen­see.

f. Sup­port does not inclu­de sol­ving the pro­blems con­cerning: – sys­tem con­fi­gu­ra­ti­ons, hard­wa­re, and net­works; – design acti­vi­ties, like defi­ning lay­outs, con­nec­ti­ons with unknown equip­ment, etc.; – sup­port on the user’s pre­mi­ses. If the licen­see has wron­gly requested sup­port, for example, if the pro­blem is not due to soft­wa­re fai­lu­re, the sup­plier is allo­wed to char­ge the cost of the sup­port.

g. Only a con­trac­ted employ­ee in the com­pa­ny of the licen­see can request sup­port. They must have fol­lo­wed the requi­red basic instruc­ti­ons. The sup­plier reser­ves the right to (par­ti­al­ly) trans­fer their sup­port duties to a third par­ty pro­vi­ded this third par­ty is capa­ble of pro­vi­ding equal ser­vi­ces. The sup­plier has the right to ter­mi­na­te the sup­port agree­ment at any given time in the fol­lo­wing cases: – non-pay­ment of the month­ly fee; – bankrupt­cy or insol­ven­cy of the licen­see; – non-pay­ment of other goods or ser­vi­ces.

ARTI­CLE 5: DURA­TI­ON This agree­ment con­cerns a two-year peri­od, star­ting from the pay­ment of the first month­ly fee. When this peri­od has expi­red, the agree­ment will auto­ma­ti­cally be rene­wed unless the licen­see ter­mi­na­tes the agree­ment no later than six months befo­re expi­ra­ti­on (with a sig­ned let­ter by regis­tered mail).

ARTI­CLE 6: PAY­MENT The month­ly fee – the pri­ce which has been agreed in the quo­ta­ti­on – can be paid in advan­ce on the first of each month with a depo­sit or a trans­fer to the supplier’s post offi­ce account num­ber or bank account num­ber.

Should the licen­see fail to pay in time, he must pay a penal­ty of 10% on an annu­al basis. The sup­plier does not have to pro­vi­de proof of default.

ARTI­CLE 7: USE

a. The licen­see is obli­ged to use the soft­wa­re cor­rect­ly and in com­pli­an­ce with Arti­cle 8 of this agree­ment. Bar­ring the excep­ti­ons of Arti­cle 7.b and 7.c, the licen­see is not allo­wed to copy, repro­du­ce, trans­la­te, modi­fy, design, edit, recon­struct, decom­pi­le or dis­as­sem­ble or cre­a­te deri­va­ti­ve works of the soft­wa­re or any part of it, inclu­ding the docu­men­ta­ti­on, which has been recor­ded in any way, wit­hout the supplier’s expli­cit pri­or writ­ten per­mis­si­on. This inclu­des new appli­ca­ti­ons that are based on the soft­wa­re.

b. The licen­see is allo­wed to make a copy of the soft­wa­re for secu­ri­ty pur­po­ses. This copy may only be used as a repla­ce­ment of the ori­gi­nal soft­wa­re, should it have been ren­de­red use­less.

c. The licen­see is not allo­wed to redu­ce the soft­wa­re par­ti­al­ly or com­ple­te­ly to the sour­ce code (“rever­se engi­nee­ring”), except to the extent appli­ca­ble laws spe­ci­fi­cally allow such restric­ti­on.

ARTI­CLE 8: INTEL­LEC­TU­AL RIGHTS

a. The copy­right and all other intel­lec­tu­al or indu­stri­al pro­per­ty rights as well as the idea, the methods of the inven­ti­on, the design, the out­line, the lay­out, the know-how, and simi­lar rights to the pro­tec­ti­on of infor­ma­ti­on rela­ting to the soft­wa­re (inclu­ding the standard adjust­ments and new ver­si­ons), data­ba­ses, docu­ments or data exclu­si­ve­ly belong to the sup­plier, wit­hout this list being exhaus­ti­ve. Nothing in this agree­ment leads to the who­le or par­ti­al trans­fer of such rights.

b. The licen­see is nei­ther allo­wed to remo­ve any indi­ca­ti­on of the supplier’s intel­lec­tu­al or indu­stri­al pro­per­ty right nor to make it unre­cog­ni­za­ble.

c. The sup­plier is allo­wed to take and main­tain mea­su­res to pro­tect the soft­wa­re or data.

ARTI­CLE 9: PROP­RIETA­RY RIGHTS All pro­ducts and ser­vi­ces the sup­plier deli­ve­r­ed and trans­fer­red to the licen­see remain the supplier’s pro­per­ty. The licen­see only obtains a user right on the soft­wa­re.

ARTI­CLE 10: WAR­RAN­TY The pro­du­cer pro­vi­des the soft­wa­re as is”. This does not affect any rights that the licen­see may have under strin­gent regu­la­ti­ons of impe­ra­ti­ve law. The pro­du­cer war­rants against hid­den defects, except when the dama­ge has been cau­sed, both by faul­ty soft­wa­re and by the victim’s fault or the fault of a per­son for whom the vic­tim is res­pon­si­ble. The war­ran­ty does not cover:

- repairs of pro­blems cau­sed by incor­rect, impro­per, or unlaw­ful use.

- repairs of pro­blems cau­sed by an acci­dent, fire, natu­ral disas­ters, power fai­lu­res, and gener­al­ly any cau­se that does not rela­te to the soft­wa­re deli­ve­r­ed; – new ver­si­ons of the soft­wa­re.

ARTI­CLE 11: LIA­BI­LI­TY

The sup­plier shall not be lia­ble for dama­ges (inclu­ding loss of pro­fits, busi­ness inter­rup­ti­on, loss of data, or any other dama­ges resul­ting from your use or ina­bi­li­ty to use the soft­wa­re), except in case of inten­ti­o­nal fault on their part. Under no cir­cum­stan­ces shall the producer’s total lia­bi­li­ty for all dama­ges exceed the amount the user paid for the soft­wa­re.

ARTI­CLE 12: GENE­RAL CON­DI­TI­ONS

a. The supplier’s gene­ral con­di­ti­ons shall apply to this agree­ment inso­far the cur­rent con­tract does not devi­a­te from it. The licen­see decla­res having recei­ved the supplier’s gene­ral con­di­ti­ons. The licensee’s gene­ral pur­cha­sing con­di­ti­ons or other con­di­ti­ons are not appli­ca­ble.

b. This con­tract can only be modi­fied using a sup­ple­men­ta­ry, writ­ten agree­ment sig­ned by the licen­see and the sup­plier.

c. The nul­li­ty of (a part of) a pro­vi­si­on of the pre­sent agree­ment will never lead to the nul­li­ty of other (parts of this / the­se) provision(s) or of the enti­re con­tract.

ARTI­CLE 13: APPLI­CA­BLE LAW AND DIS­PU­TES All dis­pu­tes this agree­ment may give rise to, shall be sub­ject to the exclu­si­ve juris­dic­ti­on of the Turn­hout dis­trict court. This agree­ment shall be gover­ned by Bel­gi­an law.

LICEN­CE AND SUP­PORT AGREE­MENT

The under­sig­ned:

a. BUSI­NESS & MAR­KE­TING IMPRO­VE­MENT NV, with regis­tered offi­ce in Mol­se­weg 160, 2440 Geel, repre­sen­ted by Mr. Mark Leb­ouil­le, repre­sen­ta­ti­ve, hen­ce­forth refer­red to as the sup­plier”.

AND

b. the user.

have agreed on the fol­lo­wing:

ARTI­CLE 1: DEFI­NI­TI­ONS

j. Com­pu­ter sys­tem: the type of com­pu­ter con­fi­gu­ra­ti­on for which the soft­wa­re is meant accor­ding to the docu­men­ta­ti­on.

k. Fault: an obser­ved devi­a­ti­on bet­ween the func­ti­o­ning or func­ti­o­na­li­ty of the soft­wa­re and the func­ti­o­ning or func­ti­o­na­li­ty as agreed in the docu­men­ta­ti­on.

l. Main user: a per­son who uses the com­pu­ter more than 80% of the time.

m. Licen­se: the right that the licen­see is given under this agree­ment to use the soft­wa­re as descri­bed in arti­cle 2.

n. Legi­ti­ma­te licen­see: a per­son who has a valid licen­se to use the soft­wa­re.

o. Soft­wa­re: the com­pu­ter pro­gram to which a licen­sing right is gran­ted.

p. Soft­wa­re law: the law of 30 June 1994 con­cerning trans­fer to the Bel­gi­an law of the Euro­pean Direc­ti­ve of 14 May 1991 regar­ding the pro­tec­ti­on of rights of com­pu­ter pro­grams.

q. Medi­um: the flop­py disk(s) or CD-ROM which con­tains the soft­wa­re.

r. Docu­men­ta­ti­on: the descrip­ti­on of the func­ti­o­na­li­ty and user opti­ons of the soft­wa­re that was pro­vi­ded by the sup­plier, inclu­ded or not in the soft­wa­re or sepa­ra­te books or other stor­a­ge medi­ums.

s. Sup­port call: eve­ry call for sup­port via telep­ho­ne or email of 15 minu­tes maxi­mum.

ARTI­CLE 2 LICEN­CE AND USER RIGHT

B&MI grants the non-exclu­si­ve and non-trans­fe­ra­ble right to install one copy of the soft­wa­re on the hard disk of one com­pu­ter sys­tem.

The user right is gran­ted after the agreed licen­se fee is com­ple­te­ly paid by the user and after the sup­plier has recei­ved a licen­se and sup­port agree­ment sig­ned by the user.

The soft­wa­re is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry.

ARTI­CLE 3: OBLI­GA­TI­ON OF SUP­PORT

The user is obli­ged to have the soft­wa­re main­tai­ned by the sup­plier. This sup­port offers the user the fol­lo­wing rights, if sup­port is paid (No licen­se nor sup­port can or will be given if sup­port was not paid.): Sup­port is done Mon­day to Fri­day, from 9 a.m. till 5 p.m. Sup­port pro­vi­des a maxi­mum of 25 sup­port calls. In the sup­port, a regu­lar cor­rec­ti­on of bugs in the soft­wa­re is pro­vi­ded. When the user has repor­ted a pro­blem, the sup­plier will start sol­ving the pro­blem within a rea­so­na­ble time. When the user requests sup­port by telep­ho­ne, the hard­wa­re on which the soft­wa­re is instal­led must be avai­la­ble and in the imme­di­a­te proxi­mi­ty of the user. Sup­port does not inclu­de sol­ving the pro­blems con­cerning:

- sys­tem con­fi­gu­ra­ti­ons, hard­wa­re, and net­works;

- design acti­vi­ties, like defi­ning lay­outs, con­nec­ti­ons with unknown equip­ment, etc.;

- sup­port on the user’s pre­mi­ses.

If the user has wron­gly requested sup­port, for example, if the pro­blem was not due to soft­wa­re fai­lu­re, the sup­plier is allo­wed to char­ge the cost of the sup­port. Only a con­trac­ted employ­ee in the com­pa­ny of the user can request sup­port. They must have fol­lo­wed the requi­red basic instruc­ti­on.

The obli­ga­ti­on of sup­port con­cerns the enti­re licen­se. If the user deci­des to add sup­ple­men­ta­ry soft­wa­re to the licen­se, this soft­wa­re will be added tacit­ly to the sup­port agree­ment.

The sup­plier reser­ves the right to (par­ti­al­ly) trans­fer his sup­port duties to a third par­ty, pro­vi­ded that this third par­ty is capa­ble to pro­vi­de equal ser­vi­ces.

The sup­port agree­ment is valid when the user has paid the sup­port fee agreed upon and when the sup­plier has recei­ved a licen­se and sup­port agree­ment sig­ned by the user.

The user is held to this sup­port agree­ment as long as he uses the soft­wa­re.

The sup­plier has the right to ter­mi­na­te the sup­port agree­ment at any given time in the fol­lo­wing cases:

- non-pay­ment of the month­ly fee;

- bankrupt­cy or insol­ven­cy of the user;

- open invoi­ces.

ARTI­CLE 3 bis: THE SUP­PORT

The sup­plier offers the user the pos­si­bi­li­ty to extend the sup­port as fol­lows:

Sup­port” is pro­vi­ded dai­ly, 24 hours a day.

Sup­port” pro­vi­des 200 sup­port calls at most.

Sup­port inclu­des a regu­lar cor­rec­ti­on of bugs in the soft­wa­re, as well as a cor­rec­ti­on of the latest ver­si­ons of the soft­wa­re, on which user right was obtai­ned.

Sup­port” inclu­des a login ser­vi­ce.

Sup­port” inclu­des feed­back on the fur­ther devel­op­ment of the soft­wa­re.

Other­wi­se, all con­di­ti­ons of arti­cle three apply to the extent that arti­cle 3 bis do not devi­a­te from it.

ARTI­CLE 4: THE SCO­PE OF THE USER RIGHT

The user is only allo­wed to use the soft­wa­re on the con­fi­gu­ra­ti­on which is sup­por­ted by valid docu­men­ta­ti­on or on the con­fi­gu­ra­ti­on on which the sup­plier has instal­led the soft­wa­re.

Net­work use is allo­wed if the user has one licen­se for each work­sta­ti­on on which the soft­wa­re is instal­led or used. The soft­wa­re is in use if it is loa­ded into the RAM or the vir­tu­al memo­ry. Howe­ver, the soft­wa­re that is based on one licen­se may never be used simul­ta­neous­ly on dif­fe­rent com­pu­ters.

The user must have the supplier’s expli­cit per­mis­si­on for each form of repro­duc­ti­on or modi­fi­ca­ti­on of the soft­wa­re or a copy of the soft­wa­re, except inso­far strin­gent regu­la­ti­ons of Bel­gi­an law devi­a­te from it.

ARTI­CLE 5: DURA­TI­ON

The licen­se is gran­ted for an inde­fi­ni­te peri­od. The pro­du­cer has the right to ter­mi­na­te the licen­se in case of non-com­pli­an­ce with the agreed con­di­ti­ons. In that case, the user is obli­ged to dest­roy the ori­gi­nal ver­si­on and all ver­si­ons of the soft­wa­re and rela­ted docu­men­ta­ti­on. The user can ter­mi­na­te the licen­se at all times, by returning the soft­wa­re, all ver­si­ons of the soft­wa­re, and the docu­men­ta­ti­on to the pro­du­cer, wit­hout the for­mer com­pen­sa­ting for this.

ARTI­CLE 6: FEES

The user pays the licen­se fee as agreed in the quo­ta­ti­on sub­mit­ted to the sup­plier. The user pays the fees for the sup­port as sta­ted in the quo­ta­ti­on. The user ack­now­led­ges the supplier’s right to imple­ment pri­ce chan­ges uni­la­ter­al­ly. The­se pri­ce chan­ges can for instan­ce be imple­men­ted in case of an increa­se in costs (chan­ges in cur­r­en­cy rates, sala­ry increa­ses, mea­su­res taken by the nati­o­nal or foreign govern­ment…).

ARTI­CLE 7: USE

a. The user is obli­ged to use the soft­wa­re cor­rect­ly and in com­pli­an­ce with arti­cle 8 of this agree­ment. Bar­ring the excep­ti­ons of Arti­cle 7.b and 7.c, the user is not allo­wed to copy, repro­du­ce, trans­la­te, modi­fy, design, edit, recon­struct, decom­pi­le or dis­as­sem­ble or cre­a­te deri­va­ti­ve works of the soft­wa­re or any part of it, inclu­ding the docu­men­ta­ti­on, which has been recor­ded in any way wit­hout the supplier’s expli­cit pri­or writ­ten per­mis­si­on. This inclu­des new appli­ca­ti­ons that are based on the soft­wa­re.

b. The user is allo­wed to make a copy of the soft­wa­re for secu­ri­ty pur­po­ses. This copy may only be used as a repla­ce­ment of the ori­gi­nal soft­wa­re, should it have been ren­de­red use­less.

c. The user is not allo­wed to redu­ce the soft­wa­re par­ti­al­ly or com­ple­te­ly to the sour­ce code (“rever­se engi­nee­ring”), except to the extent appli­ca­ble laws spe­ci­fi­cally allow such restric­ti­on.

ARTI­CLE 8: INTEL­LEC­TU­AL RIGHTS

d. The copy­right and all other intel­lec­tu­al or indu­stri­al pro­per­ty rights as well as the idea, the methods of the inven­ti­on, the design, the out­line, the lay­out, the know-how, and simi­lar rights to the pro­tec­ti­on of infor­ma­ti­on rela­ting to the soft­wa­re (inclu­ding the standard adjust­ments and new ver­si­ons), data­ba­ses, docu­ments or data exclu­si­ve­ly belong to the sup­plier, wit­hout this list being exhaus­ti­ve. Nothing in this agree­ment leads to the who­le or par­ti­al trans­fer of such rights.

e. The user is nei­ther allo­wed to remo­ve any indi­ca­ti­on of the supplier’s intel­lec­tu­al or indu­stri­al pro­per­ty right nor to make it unre­cog­ni­za­ble.

f. The sup­plier is allo­wed to take and main­tain mea­su­res to pro­tect the soft­wa­re or data.

ARTI­CLE 9: PROP­RIETA­RY RIGHTS

All pro­ducts and ser­vi­ces the sup­plier deli­ve­r­ed and trans­fer­red to the user remain the supplier’s pro­per­ty. The user only obtains a user right on the soft­wa­re after pay­ment of all fees due, con­sis­tent with the licen­se and sup­port agree­ment.

ARTI­CLE 10: WAR­RAN­TY The pro­du­cer pro­vi­des the soft­wa­re as is”. This does not affect any rights that the user may have under strin­gent regu­la­ti­ons of impe­ra­ti­ve law. The pro­du­cer war­rants against hid­den defects, except when the dama­ge has been cau­sed, both by faul­ty soft­wa­re and by the victim’s fault or the fault of a per­son for whom the vic­tim is res­pon­si­ble. The war­ran­ty does not cover: – repairs of pro­blems cau­sed by incor­rect, impro­per, or unlaw­ful use; – repairs of pro­blems cau­sed by an acci­dent, fire, natu­ral disas­ters, power fai­lu­res and gener­al­ly any cau­se that is not rela­ted to the soft­wa­re deli­ve­r­ed; – new ver­si­ons of the soft­wa­re.

ARTI­CLE 11: LIA­BI­LI­TY The sup­plier shall not be lia­ble for dama­ges (inclu­ding loss of pro­fits, busi­ness inter­rup­ti­on, loss of data, or any other dama­ges resul­ting from your use or ina­bi­li­ty to use the soft­wa­re), except in the case of inten­ti­o­nal fault on their part. Under no cir­cum­stan­ces shall the producer’s total lia­bi­li­ty for all dama­ges exceed the amount the user paid for the soft­wa­re. The data is the pro­per­ty of the client, alt­hough B&MI can never be held res­pon­si­ble for having the data­ba­se at their pre­mi­ses sin­ce this is essen­ti­al for sup­port.

ARTI­CLE 12: GENE­RAL CON­DI­TI­ONS

a. The supplier’s gene­ral con­di­ti­ons shall apply to this agree­ment inso­far the cur­rent con­tract does not devi­a­te from it. The user decla­res having recei­ved the supplier’s gene­ral con­di­ti­ons. The user’s gene­ral pur­cha­se con­di­ti­ons or other con­di­ti­ons are not appli­ca­ble

b. This con­tract can only be modi­fied through a sup­ple­men­ta­ry, writ­ten agree­ment sig­ned by the user and the sup­plier.

c. The nul­li­ty of (a part of) a pro­vi­si­on of the pre­sent agree­ment will never lead to the nul­li­ty of other (parts of this / the­se) provision(s) or of the enti­re con­tract.

ARTI­CLE 13: APPLI­CA­BLE LAW AND DIS­PU­TES All dis­pu­tes this agree­ment may give rise to, shall be sub­ject to the exclu­si­ve juris­dic­ti­on of the Turn­hout dis­trict court.

This agree­ment shall be gover­ned by Bel­gi­an law.