Online Booking: The Latest Necessity For Family Entertainment Centers

Once the software has been installed, most online booking programs are integrated into your family entertainment center’s existing website. From there, the reservation process is extremely straightforward and simple for your guests.

1. Guests click on the ‘booking’ button and enter the desired date and activity.

2. All available time slots for the day appear. Guests click on the slot that they are interested in and enter their contact details. 

3. They can choose to either pay immediately or pay on arrival.

4. The online booking schedule is automatically updated with the new reservation and contact details. Staff are immediately notified and guests receive a confirmation email with a link back to their reservation. 

Over the last 23 years, BMI has witnessed longtime partner Kartbaan Winterswijk grow from a karting track into a popular multi-venue family entertainment center with over 15 activities. Like most FEC’s, staff workloads became overwhelming and tedious, particularly during peak times. That all changed a few years ago when Kaartbarn transitioned to BMI’s Online Booking system. 

General Manager Antoinette Ter Steege comments: “We use the booking system of BMI Leisure software for all of our activities. In the blink of an eye, we can see what to expect each day and where we need our employees. We’re also capable of handling all aspects of payment within the system. With everything in one program, working is so much easier on a daily basis.”

She adds: “At first we didn’t like the idea of not having direct contact with the customers during the reservation process. But since we’ve started using online booking, I love it! This system takes a lot of stress out of missing phone calls. I don’t want to work without it anymore!”