Elev8 Fun burst onto the FEC (Family Entertainment Center) scene by creatively repurposing big-box spaces left behind by the retail apocalypse. This well-timed move allowed them to capitalize on the growing trend of experiences over goods. Their mission was to provide exciting experiences to millennials and younger generations who increasingly value memorable moments over material possessions.
Forging a true partnership
At the helm of optimizing Elev8 Fun’s experiences and scaling them to a new location per year is Brian Lopez. Having previously set up operations for Xtreme Action Park in Ft. Lauderdale, Lopez brought valuable insights into operational efficiency. However, the utilization of different systems for booking, food services, and communication in Xtreme Action Park created chaos. Determined to streamline operations, Brian made the switch to BMI Leisure, a trusted partner offering unified solutions that brought all the disparate systems together.
This decision proved to be a turning point for Elev8 Fun. The integration of BMI Leisure’s comprehensive software solution eliminated communication gaps, improved accounting practices, streamlined operations, and reduced costs. Impressed by the results, Brian continued his partnership with BMI Leisure, recognizing the opportunity to build Elev8 Fun’s entire operational infrastructure from the ground up.
Changing the game with self-serve kiosks
One of the key areas of focus for Brian Lopez and BMI Leisure was the implementation of self-serve kiosks. Recognizing the potential of BMI Leisure’s self-serve kiosk platform, Brian collaborated closely with the BMI Leisure team to enhance and customize the kiosk workflow. The self-serve kiosk solution proved to be a game-changer, with software and hardware working seamlessly together to push the limits of automation.
Elev8 Fun achieved remarkable results with the self-serve kiosk solution. By reducing the need for staff to manage customer registration and sign waivers, Elev8 Fun optimized its operations. The ratio of employees to self-serve kiosks improved significantly, now at an efficient 1:4. This not only enhanced the overall customer experience but also allowed Elev8 Fun to increase its operational capacity without compromising quality.
Tangible benefits with BMI Leisure
Thanks to BMI Leisure, Elev8 Fun was able to scale its operations at record speed. BMI Leisure provided a stable software solution that seamlessly integrated with other systems, such as Intercard’s Cashless System. The partnership with BMI Leisure allowed Elev8 Fun to build its entire operational infrastructure from the ground up, providing a comprehensive and streamlined experience for both staff and customers.
In addition to its software prowess, BMI Leisure’s dedication to customer service further solidified its value to Elev8 Fun. Brian Lopez emphasized that BMI Leisure consistently delivers excellent customer service, further enhancing the partnership between the two companies. With a reliable and supportive partner like BMI Leisure, Elev8 Fun had the confidence and support needed to innovate and achieve its goals.
With the successful implementation of BMI Leisure’s solutions, Elev8 Fun now stands as a prime example of a thriving FEC. The company’s focus on creating memorable experiences for its customers, combined with BMI Leisure’s comprehensive software and hardware solutions, has set the stage for continued growth and success.
As Elev8 Fun expands its operations, it plans to incorporate BMI Leisure’s self-serve kiosks into every new location from day one. This commitment reflects the trust and confidence that Elev8 Fun places in BMI Leisure’s ability to deliver cutting-edge solutions that cater to the evolving needs of the experience-driven market.
In conclusion, the partnership between Elev8 Fun and BMI Leisure has proven to be a remarkable success story. By leveraging BMI Leisure’s turnkey solutions, Elev8 Fun has optimized its operations, enhanced the customer experience, and set new industry standards. With BMI Leisure as a trusted partner, Elev8 Fun is well-positioned to continue its upward trajectory in the FEC space, delighting customers and redefining the concept of entertainment.