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TECH­NI­CAL SUP­PORT OFFI­CER

BMI Leisure is a suc­cess­ful and prof­itable scale-up and has acquired a top tier posi­tion as a SaaS (Soft­ware as a Ser­vice) solu­tion provider with­in the leisure indus­try. Our all-in-one solu­tion has been rec­og­nized as best-in-class for enter­tain­ment cen­ters world­wide. We help these cen­ters to opti­mize their full oper­a­tional flow across venues, enhance the guest expe­ri­ence and auto­mate their mar­ket­ing efforts.

We’ve been in the indus­try for over 20 years and have recent­ly exceed­ed our growth tar­gets with a YoY rev­enue growth of over 28% and recur­ring rev­enue growth of over 20%. We hold a glob­al cus­tomer port­fo­lio of over 300 accounts across 70 coun­tries, and have cur­rent­ly a grow­ing team of 30 experts with 15 nation­al­i­ties.

To fos­ter our big ambi­tions and accel­er­ate our expo­nen­tial growth, we con­tin­ue to expand our team. There­fore, we are look­ing for a TECH­NI­CAL SUP­PORT OFFI­CER.

Job High­lights

  • Help, sup­port, and edu­cate cus­tomers – both on the phone and on loca­tion
  • Ensure an active fol­low-up of cus­tomers on how they use our soft­ware and ser­vices
  • Trav­el to install soft­ware on-site and pro­vide train­ing on how to use our solu­tion
  • Report on progress and improve­ments

Are you…

  • An ambi­tious self-starter will­ing to join a scale-up that is cur­rent­ly grow­ing expo­nen­tial­ly?
  • Eager to plan for suc­cess and will­ing to per­se­vere when the going gets tough?
  • A great team play­er whose result-ori­ent­ed atti­tude inspires oth­ers?
  • A clear and hon­est com­mu­ni­ca­tor, with a pos­i­tive atti­tude?
  • Keen to share your knowl­edge with co-work­ers, and grow your own skills as well?
  • Excit­ed to work in the world of leisure and enter­tain­ment?

Then you might be just what we need!

What we can offer

We aim to be suc­cess­ful by grow­ing togeth­er. That’s why we are com­mit­ted to bring you to your full poten­tial by lever­ag­ing and grow­ing your skills and exper­tise. We offer ample oppor­tu­ni­ties to grow along­side the com­pa­ny, allow­ing you to have sig­nif­i­cant impact and stim­u­late your own career path. We strive for an inclu­sive inter­nal cul­ture that’s built on trust and pro­vide you with free­dom and flex­i­bil­i­ty to ful­fill your role. We expect an equal com­mit­ment and can-do” men­tal­i­ty to go the extra mile and main­tain pole posi­tion.

We offer you an inspir­ing and ener­giz­ing envi­ron­ment, and a high­ly moti­vat­ed team to work with in an inter­na­tion­al con­text. On top of a com­pet­i­tive salary and the usu­al perks, we can offer you a share in our joint suc­cess through our employ­ee equi­ty plan.

Apply for this vacan­cy

If you are inter­est­ed, feel free to send us your CV to hr@​bmileisure.​com, Sub­ject name: TECH­NI­CAL SUP­PORT OFFI­CER APPLI­CANT.